What your customers will notice. Nothing else.
Everything on this page changes what it's like to be your customer — waiting on hold, getting a reminder, reading a text back. None of it is running for a customer yet. Here's exactly where each piece stands, in plain words, with nothing promised about when.
Straight answer first: none of this is running yet.
Nothing below is finished, and we're not going to describe it like it is. We don't have dates we're willing to put in writing, and where a price applies we don't have one set. When something here is ready, the people on this list hear first.
What the list is actually for: we want to know which of these would change your day and which wouldn't. That answer changes what we build next.
Five things we're building for the people who call you.
Not the back office, not the paperwork — the parts a customer actually experiences. Exactly three states apply anywhere on this site: Being built means work is underway right now; On the list means it's planned and nothing's built. Nothing here says Live yet.
- Texting as you, not a stand-in number — Right now a temporary number covers texting while your number moves over. This closes that gap, so your customers always text the number on your truck.
- An assistant that answers and hands off — Picks up, listens to what's actually wrong, and routes the call. It never books, quotes or promises anything — that's still you. It tells every caller it's automated, at the start, in plain words. Anything that sounds like an emergency stops the conversation and rings your cell instead. And it only touches the branches of your call tree you hand it, nothing more.
- Cleaning up and translating texts — One pass that can tighten up tone or translate a reply before it goes out. You see the result and send it yourself, same as any other text — nothing goes out on its own.
- Job photos in the same thread — Photos from the job land right in your customer's message thread, alongside the calls and texts — one history for them to see, not three.
- Appointment reminders — An automatic text before a scheduled visit, sent the same way your other texts already go out.
Two things we'll be straight about.
Recording, and who has to be told
If a call is ever recorded, both you and the caller get told at the start — every time, in every state, not just the ones that require it. Call recording isn’t built yet.
What any of this will cost
We haven't set prices for what's on this page. When we do, it goes on the pricing page in public, with the same detail as everything else — not in a quote you have to ask for.